"I finished redoing our entire appeal report and all the sub-reports involved. It was good to get into it quickly as I was already forgetting things. I am very impressed with the reports module and hope to do many more fun reports."
Pat Anderson - Park County, CO

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At CCI, customer support is a thread throughout our entire company. From troubleshooting minor issues to developing customizations around your needs, our end goal is to provide you with the best possible customer support.

As CCI adds new customers, the support team also grows to ensure that our customers receive exceptional service. Customer Support Specialists provide assistance for most levels of support, including technical support, and Subject Matter Experts (SME) are available as needed.

Support when YOU need it
We want you to be able to communicate with us in a manner that is convenient for you, which is why we offer a variety of support resources. Online help is available at any time while e-mail and phone support are provided from 7 am - 6 pm Mountain Standard Time.

In addition, CCI is proud to have an active user group with members who are enthusiastic about networking with other users, improving their skills, and collaborating with CCI staff. The annual user group conference brings customers together and includes speakers who are experts in appraisal and collections, third-party integrators, office management, and technology. There are also speakers who promote personal growth and teamwork, along with providing a good dose of humor.

Methods of Support We want you to be able to communicate with us in a manner that is convenient for you, which is why we offer the following options for contacting customer support:
RealWare V4 Support phone - 800.806.7896 x 2 email - Contact Us V4 Support Site	RealWare V5 Support phone - 800.806.7896 x 3 email - Contact Us V5 Support Site
CollectWare Support phone - 800.806.7896 x 4 email - Contact Us CW Support Site	Matix Support phone - 800.806.7896 x 2 email - Contact Us Matix Support Site